A Message from HarbourView Inn

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments. 

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Pre-Arrival

  • The following services will be unavailable until further notice to reduce guest interaction:

- Rooftop Bar
- Daily turndown service
- Some evening programming

Arrival

  • Valet parking service will be available to all guests, with our staff taking extra precautions (wiping down & disinfecting door handles, keys, steering wheels, etc.) to prevent contact after parking the vehicle.

- If you prefer to self-park, our staff will provide you with instructions on how to do so at a nearby parking garage.

  • Guest rooms will be assigned at every other room on a rotational basis to increase distance between guests. This measure is based on availability and guest requests.
  • Team members are sanitizing items (key cards, bell carts, credit card machines etc.) to prevent contact from staff and previous guests.
  • Sanitation stations will be located at the hotel entrance, front desk, and throughout the property for your safety.
  • Staff will provide information to guests about open restaurants, tours and attractions times/availability. 

Lobby & Corridors

  • The two front main entrances will remain locked and require a guest room key to gain access to the building. The building’s garage entrance will be available for use from 7 a.m. until 11 p.m. every day.

Guest Rooms

  • Guest rooms will be deep cleaned prior to check in.
  • Daily housekeeping service will be offered, however, for your safety and the safety of our staff, we require that you are not in the guest room while it is being cleaned.

- Please contact the front desk to coordinate a time that works best to clean your guest room.
- Additionally, please plan on not having access to your guest room for 60 minutes, to allow daytime housekeeping service (from 9 AM to 4 PM) to provide a thorough cleaning.

  • Please let us know if  you prefer that our staff not enter your guest room during your stay. We are happy to deliver extra towels and bathroom amenities to you in a “no-contact” fashion at your convenience. Trash removal will be available upon request.

Food & Beverage 

  • We will continue to offer complimentary breakfast options for all guests. Breakfast can be delivered to your guest room, rooftop or the atrium.

- Please fill out the breakfast card in your guest room and hang it outside of your door before 2 a.m. and specify the location of delivery.
- Kindly note that seating is based on availability only and cannot be reserved.

Additionally, our staff has taken the precaution to remove all self-service food items including public breakfast offerings, candy display, fruit displays, cheese & charcuterie board during the wine and cheese reception and our milk & cookies display.

- We will instead be offering individually portioned plated alternatives – these will still be offered at their normal times, which are listed on your key card packet.
- Hot coffee and tea will be available throughout the day.

Departure

      • A guest folio will be delivered under your guest room door the night before your departure for you to review all charges.
      • You may utilize an expedited check-out process to reduce congestion at the front desk by calling from your guest room phone to check out. Our staff can arrange any transportation needs for you and email a receipt of your stay.

- If you prefer to check out in person, you are welcome to do so.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit HarbourView Inn. Please review our cancellation policy.

      • For a full refund, please cancel 72 hours before arrival date.*
      • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

I have a question that was not answered here.

For general information or questions regarding our property, please email harbourview@harbourviewcharleston.com or call 843-853-8439.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

We Are Open!

Please note there will be slight adjustments to hotel programming to keep you safe and comfortable during your stay.

Thank You